Wednesday, November 28, 2012

Making a Difference

When I was in high school I worked during the holidays and summers for my uncle. It was usually hard work that went hand-in-hand with some long hours, especially on shutdowns. The money was good for a high school kid and I enjoyed spending it. I learned a lot from him and the guys who worked for him. I also learned my work ethic from him, something that not many people seem to have these days.

His work ethic as a business owner and employee was one that never ceases to amaze me, even today. He's constantly on the go, always working, and he takes great pride in his work when it comes to details and the smallish things that a lot of people overlook. It's the extra couple minutes of cleaning, putting a nut on a bolt the right way, fixing the ding in the sheet metal that wasn't our fault; things like that he's always done to ensure customer satisfaction so that they come calling again if they needed our services.

Daily here at work I do a new contractor orientation. I may have 1 or 20 people come through this class and I see a wide variety of people from all walks of life that come to work here. One thing I always make a point about during that class is taking pride in the work that is performed here. Working at a children's hospital is a little different than anyplace else I've ever worked. I'm sure that some of it has to do with me having 3 kids but it's part of it. Many people have come through here telling me that their kids were treated here, someone in their family was here, or that they themselves were here. I always mention that we're building a hospital to take care of and treat the future generations and to not cut corners. It might save a little time and money to put "this paint" on versus "that paint" but would anyone want to come here knowing that corners had been cut to save money if they were bringing their own kids here? I want the best for my kids and I hope that everyone working here feels the same way.

It's all about taking pride in your work, craftsmanship, and the work ethic you exude every day. Hopefully some of it's infectious to those working around you. I want people to be proud of what they do and what they accomplish. I want people to be able to stand back and look at their handywork after they're done and smile saying, "I did that!" All the while knowing that eventually, at least here, that a sick child who's here for treatment will be able to be treated better, have some enjoyment, or be more comfortable just because someone took the extra couple minutes to do things the right way, put that little extra added touch, or made things look that much better in the patient care areas.

Daily I see hundreds of people walk through our doors knowing that they've come to one of the best places for care of their kids: all colors, shapes and sizes, and religious beliefs. They all come here for one reason; to get their child healed and back to leading a normal life. All of that could not be possible without the dedication of the staff, doctors and nurses, and the people who built and keep the facility running like it should.

Most jobs I've ever worked I hear people gripe and moan about this problem or that problem, all too often just to be heard. The problem is usually insignificant and meaningless in the realm of their job but it still gets heard. "It's not my fault. It's not my problem. Someone else left it that way."

Seriously?


Do something about it. Take a little pride in your work and of where you're working, regardless where it is. Too many people want a pat on the back for things that are so small and minute that it means nothing. They want credit for something that they didn't do. Make a difference. Take a stand. Maybe someone else will see you pick up that board that isn't yours as you put it in the trash and do the same, all in the name of making things look better and cleaner.


Recently I saw an article about legacies. I thought long and hard about that and wondered what I've done. I don't want to be remembered for what I've done, built, or how much money I made. I want to be remembered for the contribution I've made to my kids and to other people. Since I was 17 I've enjoyed helping others and trying to make things better for people. You need a couple bucks? Here you go. You feel crappy? Here, let me give you some medicine and try to make you feel better. You don't understand that? Here, let me try to explain that to you so that you do. I enjoy seeing other people getting the due credit they so richly deserve but never have because they're like me; they won't brag or boast about accomplishments just to get recognized. They don't want to be in the spotlight. I too don't deserve it so I don't push myself on others. If I get noticed for anything, I want it to be for what I've done, based on my merits and the pride I've taken in my work.
Be proud of what you do. Look at all the peoples' lives you can possibly touch by doing a better job at work. A smile and a kind word goes a long way. The extra minute you spend on that task making the results just that much better can be the difference between a simple smile or a huge toothy grin full of gratitude and wonderment. Be that person who makes a difference in someone else's life.

My favorite thing to do here where I work? Walking down the halls and hoping I see a patient I can wave at. I truly love it when a child smiles and waves back at me. It really does make my day :)

Wednesday, March 28, 2012

The House That Love Built

Being a part of the medical community has allowed me to see a lot of grief, tragedy, hurt, sorrow, and pain. But there’s also the healing and happiness part of it that isn’t always seen by everyone.


I’m a grown man with 3 kids, all of them still in elementary school. The one thing that’s probably gotten harder as they’ve grown older is me dealing with pediatric patients. I picture my kids as the ones in front of me. I treat the kids like my own. They hurt, so I hurt. They want comfort, hopefully I can do something to provide that to them regardless if their parent or guardian is there or not.


My “real job” is doing construction safety, basically OSHA compliance on a construction site. My current job is at the only Level 1 trauma facility in the state of Indiana for kids; Riley Hospital for Children at Indiana University Health. The drive is long every day and so are the hours, but being here, being a part of this fantastic place in a small insignificant way makes it all worthwhile. This is one of those places where miracles happen daily.


Recently I got a chance to tour the Ronald McDonald House located here within the facility. They only have 6 beds here for patients’ families but they offer a place to rest, relax, get away from the beeping pumps, monitor alarms, and noises associated with being in a patient’s room or unit. The House Director showed me the rooms and told me about what they do, who they see, and why they do what they do; they provide a respite, a place of healing and rest that families so desperately need as they’re here with their child receiving treatment or life-saving intervention.


The Director showed me the journals that were in every room that families who stayed there often read and then wrote in, in their own words, about their own personal story. How I would have loved to have read those stories but it would have ripped my heart out. I also respect everyone’s privacy and the need for peer support, such that I could not give them as I haven’t been in their shoes.


Today we had a site lunch and I asked the Director to come up and speak as many of the guys and gals here have heard of the Ronald McDonald House at Riley but don’t know much, if anything, about it. Daun Hughey and Joe Schulz, the Director of Development, came up to speak and brought this video for everyone to see. As the video played about the Ronald McDonald House both here at Riley and one just around the corner from here, I scanned the room of grown men and women, sitting quietly in chairs after eating lunch, to see their reactions. A couple looked away from the screen, another couple dozen dabbed at their eyes, more nodded their heads, but everyone and I mean everyone had their attention firmly on that video. Priceless, simply priceless. 


The people of our site are building this hospital for those kids and their families. They’ve heard of some of the things that happen here but now they got to see a side that few others do. They got to hear and see what some of the families have to go through, the hardships they’ve faced, and how they get through every single day while they stay here for days, weeks, and months with their sick child getting possibly the best medical care in the US. Riley is one of those places everyone hopes they never need but thank God every day that it is in case we do.

 
If you’re ever in Indianapolis and have the need to feel loved and welcomed, feel grateful for what you have, want to donate a little time, money, or supplies, I urge you to stop by the Ronald McDonald House here at Riley. Daun has a "wish list," as she calls it, that always needs things checked off of it. I’ll personally take you there, introduce you to the Director and some of the awesome families and volunteers who call the Ronald McDonald House at Riley their second home. You’ll see very quickly that it is truly, “the house that love built.”


Here's another link to the video http://www.youtube.com/watch?v=mGPgeZSSDDA
And here's one to the Ronald McDonald House www.rmh-indiana.org/